FreshTrack Cloud offers phone support in two forms for both priority one and two support cases.
Call Back Service
Dial In Service
Click here to learn more about the different priority types.
Call Back Service
The call back service is available to all customers that have a active paid subscription on the FreshTrack Cloud platform. With your paid subscription, you are automatically subscribed to our Standard Support subscription.
Dian In Service
The dial in service, is a service where you are issued a phone number to call when you experience either a priority one or two support matter. The dial in service is available to customers who have a active paid subscription to our Premier Support package.
FAQ's
Q: When is phone support available?
Standard Support - Call Back | Premier Support - Call Back & Dial In |
Monday to Friday 7am to 4pm +10 EST @* | 7 Days a week 6am to 6pm +10 EST * |
@ Excludes public holidays
* Subject to Day Light Savings
Q: When should I expect to get the call back?
Priority | Standard Support | Premier Support |
One (Urgent) | 15 minutes | 15 minutes # |
Two (High) | 4 Business Hours | 2 Business Hours |
# From time to time, a technician maybe indisposed or just away from their desk, if for some reason your call is not answered, please leave a message and the technician will call you back within 15 minutes.