This article provides a step-by-step guide for downloading, setting up, and effectively utilizing the FreshTrack Cloud Mobile App, designed to streamline your farming operations.

Get the FreshTrack Cloud App from the respective store:

The app is offline-compatible so you can use each module offline and then tap the blue "Sync" tile on the menu page when you are online to synchronize changes to FreshTrack Cloud (our web-based application). If you are online, data recorded will automatically be synced. Most modules require an initial sync to download relevant data. The app will stay logged in until logged out explicitly from the menu.

It is recommended to sync at least once a day when recording data.

Tap New Form to select a form or QA document to complete. These forms can be designed in the Cloud website. The buttons at the bottom in left to right order are: Delete Form, Save Draft, Complete (uploads form and deletes on device), New Form (uploads form, deletes on device, starts a new form), and Update (updates the form questions if the template has been changed in the Cloud website). You can see and edit draft forms using the Saved Forms tile from the main menu.

View outstanding activities such as spraying fertiliser and record their completion. Tap the funnel icon in the top right to adjust activities list settings (e.g. date range). On the Apply Activity page, tap on resources to edit concentration and rate. Water will only be calculated if concentration is included by the Cloud website.

Tap Pallet to create pallets and boxes. Fill in the fields presented on the Pallet page and tap Save. You can double tap on a record to see more information about it. You can swipe rows to the left to reveal the buttons: Update (to adjust quantity if not uploaded yet) and Delete (if not uploaded yet).

Fill out harvest receival details such as Harvest Date, Planting and Employee (depending on settings, tap gear icon in top right to change) and scan or enter a bin barcode. Tap the tick button to record the bin as received. You can scroll down to see bin totals. This module does not show bins recorded by other devices/users. Note the "Sync" column for sync status. Double tap a bin record to see more info. Swipe horizontally on a bin record to delete it.

This module allows users to read and write data on NFC tags/cards for use in the app. To write, choose the tag type and enter the corresponding value in the "Tag Data" field. Tap "Write Tag" and hold the NFC tag against the device. You can also tap NFC tags against the device when not in writing mode to read the data on them. The increment button is used to speed up repetitive tag writing by incrementing the number in the Tag Data field.

Supervisors: Select an NFC Tap Action: either "Select Employee" or an event type. Optional depending on setup: Fill out relevant fields (fields differ depending on settings, tap gear icon in top right to change). If an event type such as "Clock In" is chosen for NFC Tap Action, then tap employee tags to record those events. If "Select Employee" is chosen, then tap employee tags (or select manually) to create a list of employees and then tap the Clock In, Clock Out or Update button to record events for each selected employee. "Update" is used if relevant fields have changed - e.g. employee switching to different work area.

Non-supervisors: The process is similar to the supervisor process above, but users cannot add timesheet events for other employees.

Both: Double tap a timesheet event to see more details about it. Swipe left on a timesheet event to reveal the Delete button. Swipe right to reveal the Clock Out button. Event times are saved with reference to the local timezone (using GPS if available).

This module requires supervisor configuration before first use. Tap the cog/gear icon in the bottom right to access supervisor settings. Enter your PIN to continue (add a PIN to your user entity in the Cloud website if not done already) Configure settings as required, then tap Save.

There is a prompt at the top of the Field Pick screen to guide users through the process of recording bins/trays. This process flow depends on settings chosen. For example, first place the tray on the weight scale, then tap your employee NFC tag. The tray weight is recorded and the session is finished.

The top right of the screen shows a session countdown timer. When this reaches zero the screen will reset. Day totals are shown on the screen. To access more detailed records, tap the history icon in the bottom right next to the settings (cog/gear) icon. Double tap a record in the history page to see more info about it. Slide a record to the left and tap Remove to delete it.

Fill out fields: planting, product, employee, weight or quantity (depending on product type) and tap Save. Totals will be shown based on selections. This module does not show bins recorded by other devices/users. Note the "Sync" column for sync status. Double tap a record to see more info. Swipe horizontally on a record to delete it.

If Sync fails on a good internet connection with a timeout error, you may need to increase the service timeout. Open the side menu and tap the Options page. Increase the "Big Data Transfer Timeout" to 60 seconds or more. Tap Save.

If other operations (not sync) fail, you can increase the Service Timeout to 15 seconds or more. Tap Save.

By default the Big Data Transfer Timeout is 30 seconds and the Service Timeout is 10 seconds.

If this does not resolve the problem, please take a screenshot of the error (if possible) and contact FreshTrack Support.

If you require additional assistance, our support team is eager to assist. Reach out via the FreshTrack Messenger, and I, Maggie Mango, will be there to guide you through your support journey.