Open your FreshTrack Cloud portal in a web browser and login to your account. Data and user accounts for apps like FreshTrack Cloud and FreshTrack TimeClock are managed from your portal.
If you are unable to perform any of the below steps, you may not have been granted access by your organisation. Please contact your supervisor to disable or delete your account and associated data.
Employee info such as name and date of birth are often stored in your FreshTrack Cloud portal. The FreshTrack Cloud Mobile App and TimeClock apps only retain transactional data for 24 hours or until synced to the FreshTrack Cloud portal. All data entered from apps can be managed and deleted from the FreshTrack Cloud portal website.
Please see your organisation's IT or management team for more info on their data retention period.
Disable/delete user account
Navigate to Entities and search for your account. Please note the active-filter tickbox next to the Search textbox. Deactivated accounts will be hidden if this tickbox is ticked.
Tick the relevant user(s), click Actions and choose either "Deactivate Entities" (will prevent login until re-activated) or "Delete Entities" (cannot be undone). The latter will also delete or anonymise associated data for the account.