The "Keep Me Signed In" feature in the FreshTrack Cloud portal is designed to streamline your experience by keeping your session active on our platform. This feature is particularly useful for those in the fast-paced agricultural sector who use the FreshTrack Cloud System for tracking and managing produce.

This feature allows you to remain logged into your FreshTrack Cloud account, even after closing your browser window. By default, your session stays active for 12 hours, after which you will be automatically logged out and required to sign in again to continue accessing your account.

FreshTrack recommends utilizing the "Keep Me Signed In" feature in secure environments. It is most appropriate for personal devices/computers with individual logins. Ensure your computer is locked when not in use to prevent unauthorized access to your FreshTrack Cloud portal.

While the "Keep Me Signed In" feature offers convenience, it also comes with certain risks:

Unauthorized Access: An unattended device with an active session can become a gateway for unauthorized individuals to access sensitive information about your farming operations and business data. This risk is heightened in situations where devices are left in unsecured areas.

Security Breaches in Shared Environments: In environments like farming or packing facilities where computers are often shared, there's a risk of other individuals accessing, modifying, or misusing an account left signed in. This could lead to unintentional sharing of confidential information or alteration of important data.

Increased Risk of Phishing and Cyber Attacks: Being perpetually logged in might reduce alertness to security prompts or unusual account activities. This complacency can make it easier for cyber attackers to execute phishing schemes or other malicious activities.

Data Privacy Concerns: Constantly active accounts on shared devices could lead to unintentional exposure of sensitive information. This is particularly risky in environments where multiple individuals have access to the same device.

Compliance Issues: For businesses that need to adhere to specific agricultural or food safety standards, remaining continuously logged in might conflict with internal or external regulatory policies regarding data access and security.

Despite these risks, the benefits of the "Keep Me Signed In" feature are substantial:

Convenience and Time-Saving: This feature allows quick and easy access to frequently needed information, saving valuable time in the hectic world of agriculture.

Improved Workflow Efficiency: It streamlines daily tasks by reducing the need for repeated logins, thus facilitating uninterrupted work on crop management, packaging processes, or delivery schedules.

Enhanced User Experience: It provides a smoother, more user-friendly experience, particularly beneficial for users who may find constant logging in challenging or disruptive.

Quick Access in Emergency Situations: In urgent scenarios, such as sudden changes in market demands or weather conditions affecting crops, having immediate access to the FreshTrack Cloud can be crucial.

Reduced Frustration with Passwords: It alleviates the hassle and time lost in password recovery for users who have difficulty remembering their login credentials.

Accessibility for Frequent Updates: Essential for the agricultural sector, where conditions can change rapidly, ensuring that updates and adjustments can be made swiftly and efficiently.

Facilitates Multi-Tasking: It aids in managing multiple tasks efficiently, allowing users to switch back to the app without the need to log in repeatedly.

Q: What is the duration of Signed-In Session:

A: The "Keep Me Signed In" feature keeps you logged in indefinitely, unless you choose to log out or the cookie storing your login information is deleted from your computer.

Q: How long am I logged in without "Keep Me Signed In":

A: If you choose not to use the "Keep Me Signed In" feature, your session will last for 12 hours before automatic logout.

Q: How does the Keep me signed in functionality work?:

A: The feature works by storing a cookie on your computer that contains encrypted information, maintaining your logged-in status. Clearing your cookies will result in being logged out.

Q: Can someone copy the cookie from my computer to theirs and then be logged in? 

A: Theatrically, yes, however; the actor (someone else) would need advanced technical abilities and this is all dependent on the type of browser you use and its security patch level. Most modern browsers encrypt the cookies on your computer so they can only be used by that computer, that browser and that logged in user. However, if your computer is not up to date with security patches and you are using a old operating system and/or web browser (even if it is Google Chrome), then you are at risk of someone stealing not only your FreshTrack Cloud Portal cookie, but all other forms of security and private information.  Please consult your IT provider to check that your operating system and web browser are up to date and have all the appropriate security patches.

Q: When should I use the Keep me logged in feature?

A: It's recommended to use this feature only on personal/work, secure computers that are not shared with others and can be locked when not in use.

Q: Can I use the Keep Me Signed In feature on Public/Shared Computers?

A: While using the FreshTrack Cloud Portal on public or shared computers is possible, it's advised not to use the "Keep Me Signed In" feature and to use an account with limited permissions, avoiding access to settings or configurations.

The "Keep Me Signed In" feature is like having a trusted assistant who keeps the doors open for you but always ensures your farm's data safety. Use it wisely to reap the maximum benefits.

If you find yourself in a pickle or just need a friendly guide through the FreshTrack Cloud, our support team is here to help. Contact us via the FreshTrack Messenger, and let's make your digital farming journey as smooth as a ripe mango.