We know that you are not always at your computer, most of the time you are

working hard in the field, on the packing floor or other areas of your business.

Sometimes, it is easier to explain with a picture or video.

So how can you access the FreshTrack Messenger when not at your computer and how can you easily send a picture or video to the support team?

Easy, you can access the FreshTrack Messenger on your phone, so you take a picture or record a video. To access FreshTrack Messenger via your phone, just follow these steps.

Using the web browser on your phone, go to your dedicated FreshTrack Cloud Portal.

The website address should look like this: https://companyname.freshtrack.com

Important:

To ensure you get the right message, we strongly recommend that you use your own FreshTrack Cloud username and password. This will ensure that message sent to you, actually get to you. When you share accounts, the message is marked as read by the first person to read it, so this could cause you to miss important messages.

Next, if you don't want to keep entering your username and password, use the Keep Me Signed In feature. Click here to read more about this feature.

To use this feature, just tick the box.

You can open the FreshTrack Messenger by clicking on the Green Question Mark in the bottom left corner.

Remember, newest messages are always at the top or if the subject is different, click Start a New Conversation

So the FreshTrack Cloud support team can help you better, click on the Paper Clip Icon to take a picture, record a video or upload a existing picture.

The options available images (pictured below) will appear different, depending on the type of device operating system (Android or iOS)

Once you have either written the message or taken the picture/video, make sure you send it.

Done. If you have any issues, please reach out to the FreshTrack Cloud Support Team.